Eligibility: In order to be eligible to use our Services, you must be at least 18 years old, a resident in the European Economic Area, and have successfully completed the onboarding process with Gnosis Pay (including as described in this Section 4 below).

Verification: We are required by law to verify certain details about you. You cannot use our Services until we verify your identity and perform such other checks as we may in our discretion deem appropriate to comply with applicable laws.

The information you provide must be accurate: The information you provide to us must be accurate, complete and truthful at all times. If your personal information changes, then you must update the personal information we hold about you. We may require additional information from you from time to time and you must cooperate by providing such information upon request.

Electronic checks with third parties: We may use third parties to assist us to obtain the relevant information required to help us verify your identity, perform the other checks referred to in Section 4.2 and to enable us to provide the Services to you (including to obtain the information requested under Section 4.3 above). We may request such third parties to share such obtained information with other associated organisations or carry out checks on you electronically as is necessary for the purposes of providing the Services. When we perform electronic checks, we may disclose personal data about you to fraud prevention and credit reference agencies who may keep a record of that information. By applying for our Services, you agree to certain personal data about you being collected and shared by such third parties and/or agencies for this purpose. You have the right of access to the personal records held by such third parties and/or fraud prevention agencies. We will supply the names and addresses upon written request.

You must comply with laws applicable to you at all times. You must comply with laws applicable to you at all times. This means when you must comply with all laws applicable to you during the time in which you are applying with us for Services and throughout the term of this Agreement.

Configuring your Safe and activating your Card. In order to use our Services, you must have accepted (and comply with) the App Terms and have successfully completed the onboarding requirements set out in the App Terms, including in relation to configuring your Safe to work with your Card and successfully activating your Card. Please visit the App and review the App Terms for further details.

We reserve the right to refuse to issue you a Card.

The Card is issued by us – UAB Monavate. Please see our company’s details in Section 2 (Who we are and how to contact us).

The Safe is owned and controlled by you through your Signing Wallet. The Safe is a self-custodial blockchain wallet that is owned and controlled by you through your Signing Wallet and is not issued by Monavate. The Safe is not an e-money account or payment account. The Safe is deployed to Gnosis Chain during the Gnosis Pay onboarding process and your Signing Wallet is designated the sole owner and controller of the Safe. You will have a separate agreement in place with the Signing Wallet provider. That separate agreement will describe, amongst other things, your ability to use the Signing Wallet to interact with blockchain applications and smart contract protocols (such as the Safe) to (amongst other things) store, receive and transfer crypto-assets. Gnosis Pay offers a user interface through which you can (amongst other things) configure your Safe to work with your Card and interact with your Safe. This interface is available through the App. You must connect your Signing Wallet to the App to access and use the App. You will therefore need to have accepted the App Terms with Gnosis Pay which govern your access and use of the App. Please refer to the App Terms for more details. You use your Security Credentials to access and use the Signing Wallet. As described in Section 11.a, you must keep your Security Credentials secure and confidential and not share them with anyone. We are not responsible if you lose them or share them with anyone. If you lose your Security Credentials, then you will be unable to access your Signing Wallet which will mean you will be unable to access the App. In addition, if another person gains access to your Security Credentials they will be able to access the App and will also be able to access your Signing Wallet to authorise transactions in respect of your Safe which may result in you losing any Supported Funds or any other crypto-asset stored in your Safe. If you are unable to access the App because you have lost your Security Credentials you must notify us immediately. Please refer to Section 11.b for further information.

The Safe is a funding source for transactions you carry out using the Card. Each time you use the Card to make a payment, an amount of Supported Funds (equal to the value of the payment in euros (EUR)) held in the Safe is immediately deducted and used to fund the purchase. The balance of Supported Funds held in the Safe is therefore reduced each time you make a payment using your Card by an amount of Supported Funds equal to the amount of the transaction and any applicable fees in euros (EUR). You must therefore ensure there are sufficient Supported Funds held in your Safe in order to make payments using the Card.

How the Card can be used. The Card is a payment card that can be used for online and in-store purchases worldwide at merchants who accept Visa payment cards as a form of payment for goods and services. The Card is not a credit card or a charge card.

The EU deposit guarantee scheme will not apply under this Agreement and any funds processed under this Agreement are not protected by the EU deposit guarantee scheme. Please note that no interest is payable to you on the balance of Supported Funds stored on the Safe; nor do those Supported Funds constitute a deposit. For the avoidance of doubt, any Supported Funds stored on your Safe are NOT protected by the EU deposit guarantee scheme.

You must have sufficient Supported Funds in your Safe at all times to cover the value of any transactions you make using your Card. The balance of Supported Funds in your Safe must not be negative. If you attempt to make a payment using the Card and you have an insufficient balance of Supported Funds held in your Safe to make that payment, the payment will be declined and the Supported Funds will remain in your Safe.

You give us consent to fund your Card transactions with the Supported Funds held in your Safe. Each time you consent to a payment made with your Card, you are providing us with consent to deduct the Supported Funds from the Safe in the amount necessary to complete the payment that you are undertaking at that point in time. This includes any fees that may be incurred from that transaction.

If you attempt to make a payment using your Card in a currency that is different to the currency in which the Card is denominated, the payment will be automatically processed using a currency conversion rate (please see section 9.b for currency conversion rates).

You will need to authorise a transaction before we can charge it to your Safe. To authorise a payment from your Safe using the Card, you will need to use the Card or the Card number. You may need to take additional steps to authorise a transaction at the time you are paying, for example, you may need to enter details on a merchant’s online payment page, tap your Card at the point of sale in-store or enter your PIN on the key pad. Depending on the circumstances, you may be required to undergo some further security checks at the time such as providing biometric data (e.g. a fingerprint).

If the Card, card number and PIN, biometric data or other security details have been used, we will assume you have authorised the transaction. You must therefore tell us immediately if you do not recognise a transaction that has been charged to your Safe and is listed as a transaction in your personal log- in area of the App.

You cannot cancel a transaction after it has been authorised. If a payment is scheduled to be paid from the Card in the future and you wish to cancel this payment, you cannot cancel this from the App and you will need to contact the payee to cancel such scheduled payments before the day the payment is due to be made.

There are situations where we may be unable, or we may refuse to authorise a transaction. There are certain situations in which we may be unable, or we may refuse to authorise a transaction and/or where we may suspend your use of your Card. These situations are:

Time we will receive the payment order. Card transactions are processed in real time and Supported Funds will immediately be deducted from your Safe in the amount necessary to complete the payment you are making at that point in time. The transaction executes on Gnosis Chain and, except in the event of any scheduled or unscheduled unavailability or limitations of Gnosis Chain, payment orders shall execute on the day they are received by us and are not subject to any cut off times.

Execution times

Limits placed on your Card
There may be limits on the amount of Supported Funds you can load to your Safe and spend with your Card. We may also place limits on using the Card for payments above a certain amount, from time to time. For further information relating to the limits placed on the Card, you can view here.

Accounting for service charges or tips when using the Card
When using your Card at certain merchants (such as, for example, hotels or car rentals), an additional amount (typically 10%-20%) may be added to anticipate service charges or tips, thereby temporarily charging your Safe for an increased amount. This is to ensure there are sufficient Supported Funds in your Safe available to cover the final amount of the transaction. If your actual service charge or tip is less than the additional amount added, it may take up to seven (7) days from the date of the transaction before the difference is available to spend. You will only be charged the actual amount of the final bill agreed between you and the merchant.

Shortfall
In the unlikely event a transaction is completed when there are insufficient Supported Funds in your Safe for that transaction (a "Shortfall"), the Shortfall must be reimbursed by you unless it is due to an error on the part of the merchant where the Card was presented, in this circumstance we may seek the Shortfall from the merchant.
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You agree that once we make this Shortfall known to you, we may charge you for the Shortfall amount and charge your Safe for this amount and you provide us with consent to deduct an amount of the Supported Funds (equal to the value of the Shortfall amount in euros (EUR)) from your Safe. We may also charge the amount of the Shortfall from any other Cards that you hold with us or any other payment method which you may designate at that time. Until we are reimbursed the Shortfall amount, we may suspend the Card. In addition, we reserve the right to charge you an administration fee for each transaction that you make using the Card that results in a Shortfall or increases the Shortfall amount and you provide us with consent to deduct an amount of the Supported Funds (equal to the value of the administration fee in euros (EUR)) from your Safe.

Fees: You must pay the fees in connection with your use of the Services. We will not process your payment until we have received the relevant fees from you. You can see all fees applicable to you here.

Exchange rates: If you make a payment in a currency in which your Card is not denominated, we will convert the amount applying the relevant exchange rate published by Visa (available here).
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You provide us with consent to deduct an amount of the Supported Funds (equal to the value of the converted amount in euros (EUR)) from your Safe.

How we will contact you: We or Gnosis Pay may contact you by telephone, letter, SMS or email using the details that you have provided in your personal log- in area of the App. You must keep your contact details in the personal log in area of the App up-to-date at all times.

Information: Where we are required to provide information to you on a durable medium, we or Gnosis Pay will either send you a notification by email or in your personal log- in area of the App pointing you to information in a way that enables you to keep that information, unchanged, and refer to it in the future, such as pdf. Please keep copies of information provided by us or Gnosis Pay to you. If you would like information to be provided in a different manner than agreed, then we may charge you a reasonable administration fee to cover our costs.

Language: We will communicate with you in English.

Your right to receive a copy of this Agreement: A copy of this Agreement is always available in a form to download on the Website. Please visit here. Alternatively, please contact us [email protected] if you need assistance in obtaining a copy.

Steps you must take to keep your Card safe
​You must take adequate measures and use best efforts to prevent unauthorized access/use of the Services: To help you keep your Card secure, you are required to:

How to notify us if there is a problem
If you lose the Security Credentials of your Signing Wallet that you need to use to access your personal log in area of the App or your Card details or if they are stolen, or you suspect that your Card has been used by someone other than you, you must tell us immediately by contacting us on our contact details available here [email protected], so we can block your Card. If possible, you must also log into the personal log in area of the App and suspend use of your Card.
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Please note that we may require you to provide some information in relation to your Card being lost, stolen or misused in writing. You must assist us with any related enquiries. In respect of your lost Security Credentials required to access the App, Gnosis Pay may request information in relation to your identity. Please refer to the App Terms for further details.

How we will contact you if there is a problem
In the event we suspect there is an issue with your Card (for example, such as fraud or security threats) we will contact you by email.
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For this reason, you must maintain a current email address in your secure personal log in area of the App.

where your Card is lost, stolen or misappropriated, you will be liable up to EUR 50 of any unauthorised payments if we believe you should have been aware of the loss, theft or unauthorised use. We will not hold you liable up to EUR 50 if the unauthorised payment was caused either by our acts or omissions, or those of a third party expressly carrying out activities on our behalf.
Your liability up to EUR 50 also does not apply to any unauthorised transactions made after you have notified us that the security of your Card has been compromised.

if you have acted fraudulently, in which case we will not refund you in any circumstances;

if the payment transaction was unauthorised but you have with intent or gross negligence compromised the security of your Card or otherwise failed to comply with your obligations to use your Card on the terms of this Agreement. In such a case you shall be solely liable for all losses; or

if you do not let us know about the unauthorised or incorrectly completed transaction without undue delay, and in any event, no later than 13 months from the date of the payment transaction.

You may claim a refund for a transaction that you authorised provided that:

When you request a refund under this section, we or Gnosis Pay may require you to provide us with evidence to substantiate your claim. We will refund you within 10 business days of receiving your claim for a refund or, where applicable, within 10 business days of receiving any further information we requested - or we will provide you with reasons for refusing the refund. The refund shall be equal to the amount of the relevant transaction.

Changes that we may make immediately: In certain exceptional circumstances such as where:

we may make such amendments immediately and notify you following such amendments.

Changes we may make upon notice to you: Other than for immediate changes as set out above, if we wish to make a change to this Agreement, we will provide you with at least two (2) months’ notice in writing, via email.

If you have infringed the App Terms or the App Terms terminate for whatever reason;

if we consider, acting reasonably, that you are behaving fraudulently or otherwise criminally;

if you have not given us any information we have requested from you, or we have good reason to believe that information you have provided is incorrect or not true;

if you have broken this Agreement in a serious or persistent way and you have refrained from putting the matter right within a reasonable time of us asking you to do so;

if we have good reason to believe that you continuing to use your Card could damage our reputation or goodwill;

if we have asked you to repay money you owe us and you have not done so within a reasonable period of time;

if you have been declared bankrupt; or

if we have to do so under any law, regulation, court order or the Bank of Lithuania’s instructions.

You may deactivate your Card and end this Agreement at any time. You may deactivate your Card and end this Agreement at any time. You may do this by contacting us [email protected]. You only need to inform us at the time; you do not need to give us any prior notice.

If, for some reason, there are crypto-assets held on your Safe, when your Card is deactivated, we advise you to withdraw those crypto-assets within a reasonable timeframe following notifying us of your intention to deactivate your Card. After a certain period of time following the deactivation of your Card, you may no longer have access to your secure personal log in area of the App. Once you cannot access your secure personal log in area of the App you will no longer be able to interact with your Safe via the App. We therefore advise you to withdraw your Supported Funds from the Safe to another Wallet you own and control or ensure you are able to interact with your Safe via an alternative interface (provided by a third party) to the App.

via the electronic dispute settlement tool "E-Government Gateway";

by filling in the Consumer Application Form available on the website of the Bank of Lithuania and sending it to the Bank of Lithuania Supervision Service at Žalgirio str. 90, LT-09303, Vilnius, Lithuania, or by e-mail [email protected];

by filling in the free form application and sending it to the Bank of Lithuania Supervision Service at Žalgirio g. 90, LT-09303, Vilnius, Republic of Lithuania, or by e-mail [email protected].

in writing, by sending a complaint to the address: Totorių str. 4, LT-01121, Vilnius, Republic of Lithuania or Žalgirio str. 90, LT-09303, Vilnius, Republic of Lithuania;

by e-mail: [email protected] or [email protected];

by fax (8 5) 268 0038;

by filling in the online form at the designated section of the Bank of Lithuania website;

by other means specified by the Bank of Lithuania.

We may transfer this Agreement to someone else
We may assign or otherwise transfer any of our rights and obligations under the Agreement, without your prior consent, to any other person or business, subject to such party continuing the obligations in the Agreement to you.

Third parties
This Agreement is between you and us only. Except for any party to whom we transfer this Agreement (under section 21.a), nothing in the Agreement gives any third party any benefit or right (including any enforcement right).